#1 Customer Care Across the GTA with Thousands of Satisfied Patients.

"This is just a note of sincere gratitude to Yvonne for facilitating my availability in the area and for kindly preparing my annual CPAP supplies and invoice/ receipt for my benefits submission. Last night, I was able to pitch my deteriorated wisp mask and put on a fresh one for a great night's sleep. I just want you to know that your sacrificial service made a huge difference for me personally and that I don't take it for granted. So very, very humbled and grateful."

"I had communicated with Mr. Mac Cuevas a few weeks earlier and he provided me with a quote for my insurance approval. My appointment was on Oct 23rd and this is my personal experience with Mr Mac Cuevas in your office. Before my arrival, Mr. Mac Cuevas had prepared my doctors prescribed CPAP equipment with all the necessities, eg, heated hose, a year's supply of pads and filters all in different packages placed in a neat, tidy and presentable brown box. He also gave me wiping disinfectant for the mask. Upon meeting with Mr. Mac Cuevas, he ensures that I'm relaxed and at ease before presenting all the details of my CPAP equipment. Then he went to explain in detail how to use the machine, showing in detail different functions on the machine and how to adjust. He measured the nose to fit the mask and showed me how to check for leaks, what to do if leaks occur, etc etc This gentleman is presentable, meticulous and always smiling, always encouraging me to ask any questions to clear any doubts that I may have. He's a keeper and any company will be glad to have him on their team. I feel good for you as he's on your team. My experience is way beyond my expectation and you do have a 10+ for performance wise and going forward you can be rest assured that I'll bring your name to all my friends for their medical needs and supplies."

"I have used MRC for more than 15 years for my sleep apnea issues. First using a CPAP and subsequently a BiPAP, which has been a great help to me. My dealings with MRC have always been extremely satisfying. Recently, Mac Cuevas from Markham, has been working with me on helping me to find a mask that reduces leaks and noise while I sleep. Mac is a supreme professional, whose expertise is completely evident. He is patient and very keen to ensure that I am given appropriate options. He is a pleasure to deal with, and I hope to deal with Mac whenever I need anything related to my BiPAP in the future."

"I would like to express my compliments to you and Colin for hiring Deanna Strauch. She is the reason I picked MRC to be my CPAP provider. Deanna took the time to explain and answer all my questions over the phone before I made my first appointment. The fact that she was understanding, personable, knowledgeable and patient is the reason I booked an appointment and purchased the CPAP. I have had a lot of questions, difficulties and apprehension about the CPAP. Deanna has been so supportive and understanding. As a veterinarian, I know what it is like to do your fourth "first puppy" or "itchy dog" consult in one day. One always has to remember that for each client, this is their time with you regardless of what you have done previously in the day. One has to give full attention and enthusiasm to that client. Deanna does this. A company is only as good as the level of happiness, reward and job satisfaction of the employees. Deanna is a keeper. I continue to try to maintain patience regarding my CPAP usage. I know Deanna will be there for me."

"I've been diagnosed with sever apnea since June and been using the machine from your company. Right from the beginning, Tina was there for me to set up appointments and Deanna was at the store in Newmarket took her time to explain the machine and how it worked. My life has changed as a result. I've had better sleepless problems during the day with regards to my performance as a result. I take my time today to let you know you have a great team of people working for your company. I'm very grateful and continue my wellness through your company. I've been talking about your company to my clients as a result, I know some of them are pursuing help through sleep clinic and then your company. Hope for more success in your endeavors."

“I just wanted to send along my review for Philp Cheung. He is wonderful to deal with and a great asset to your company. Always professional and eager to help. His level of customer service is outstanding. My father and I have each been using a cpap/apap for over 30 years and have had several providers over this time. None have been as good as Philip. We have been dealing with him for the last 10 years and he is simply the best. We won't go elsewhere because of him! He always provides a positive experience and is highly recommended."

“I was so pleased with the service I received at MRC Sleep. You made the process of obtaining a CPAP machine stress-free and I am especially grateful for handling all the paper work with my insurance company. After only a couple nights with my CPAP machine, I feel better and am happy knowing I am looking after my long tern health. Thank you again.”

“I have been with MRC Sleep for my supplies of CPAP machines and other necessaries for ten or more years. Philips Cheung has served me well at the 1240 Bay Street store, and when I could not come to the store, he came to my home. I highly recommend him and his company.”

“I would like to take this opportunity to say that the type of service Wendy provides each and every time is rare in today’s world. I have visited Wendy at the Newmarket location on many occasions. Each and every time she is professional, efficient & most of all shows a genuine interest in helping me with my apnea needs. It is always a pleasure to deal with Wendy. I would like to thank Wendy for her time, dedication, and knowledge. Her customer service has always been exceptional."